A customer noted for his constant focus on cost reduction asked us to do a simple, low skilled task that we knew his own operators could do. We tried to decline the quote, knowing our price would be higher than his in-house cost. He insisted, saying
Very flattering! 'Our Granule Factory’ operators get training to the highest standards in the industry (we use our own in-house NVQ centre) but because our plant is smaller scale, our people have real responsibility for their own work with a focus on quality, ahead of output rates.
That, combined with our ISO9002, and ISO14001 systems, and our Investors in People accreditation, ensures a consistently high standard. Naturally, we will be delighted for you to talk to our existing customers, to hear what they say about us at first-hand.
Our record for quality, conformance to specification, and on-time delivery is renowned. Blue chip chemical companies have used 'Our Granule Factory' for many years, and independent market research has reported that they rate 'Our Granule Factory' very highly indeed.
This reputation has been earned by us ensuring that customer requirements and expectations are fully understood and agreed in detail before work starts. Our highly trained staff ensure that they fully meet all the requirements of every customer.
Long before it became common practice, we involved our process operators in managing the quality of their own production. Their sense of achievement is what produces consistent quality for you. They have been trained in our own nationally approved training scheme, receiving 16 weeks training and gaining an NVQII before we let them work without supervision. Their multiskilling in laboratory work, "their pride in their work" and our motivational expertise forms the first line of defence.
We gained the forerunner of ISO9002 in 1988, one of the first chemical companies to do so. This put the backbone into our Quality Assurance system, which is an independent check on production sampling, testing and the accuracy of test equipment. Laboratory staff at our two locations regularly exchange production samples with each other, so as to ensure consistency. They also have regular contact with customers and gain praise for the helpful and reliable execution of their tasks. This is our second line of defence.
Our graduate management (chemical engineers and chemists) are fully involved in the safety, health and environmental aspects of our operations. We have been a member of the British Safety Council since 1987 and we became accredited to ISO14001 in 1997. We must also thank our customers here for their support and encouragement in building our third line of defence.